Frequently Asked Questions

Reservations
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Arrival
Your Stay
Restaurant
Departure
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Reservations

Easy—just click the big 'Book room' button on our website. That's where you'll find the best rates and exclusive perks for our floating hotel Rotterdam. Need something that the website can't handle? Call or email us. Our front desk team at this unique boutique hotel Rotterdam loves a challenge, and they're quite good at making things happen.

Absolutely! Whether it's champagne chilling for your arrival, a mountain of extra pillows, or a surprise for someone who deserves it—let us know. At FLOATS Rotterdam, we love adding those little touches that turn a good night's sleep into a story worth telling. After all, what's a floating hotel experience without a bit of magic?

Life's unpredictable—like Rotterdam weather. That's why at FLOATS Hotel Rotterdam, you can modify or cancel up to 24 hours before arrival at no cost with our flexible rate. Within 24 hours? That's pushing it, but check our cancellation policy anyway.

Booked a non-refundable rate? That one’s set in stone (or, well, in our system). You can cancel, but it’ll cost you 100% of your stay.

We have an elevator to take you to the restaurant and downstairs rooms. But let's be honest about something—we're a boat hotel in Rotterdam, and tides are a thing. This means there are some steep stairs to reach reception. The views make it worth it, promise, but it's something to keep in mind if stairs aren't your friend.

As much as we'd love to meet your furry roommate, our hotel in Rotterdam is pet-free. The exception? Service dogs—they're working professionals, after all. Just give us a heads-up so we can roll out the metaphorical red carpet for them too.

The minimum age for booking at FLOATS is 18 years—old enough to appreciate a good view but young enough to still get excited about sleeping on water. If you're under 18, you're welcome to enjoy our unique hotel experience Rotterdam if you bring an adult along. They might appreciate the mini-break anyway.

It's exactly what it sounds like—flexible! You can change or cancel free of charge up to 24 hours before arrival. Because plans change, ships sail, and sometimes you need to be elsewhere. We get it.

No changes, no cancellations, no second thoughts. Once booked, it's locked in like a ship to its mooring. But hey, the savings might make it worth committing.

Almost all of them! Our Double or Twin Room with View Rotterdam and most other rooms face the water—our floating entertainment system (also known as passing ships). But if you book a Standard Double/Twin Room, you'll enjoy a cityscape instead. Rotterdam looks pretty good from any angle, if you ask us.

Only if you've had one too many at our bar. Our state-of-the-art stabilization system keeps our floating hotel Rotterdam steady, so the only waves you'll experience are those you see through your window.

Payments

Depends on your booking style. Non-refundable? You'll pay upfront. Flexible? Pay when you arrive at FLOATS—but we'll need your card details to secure the reservation. Trust goes both ways, after all.

Yes, if you're paying at our boutique hotel Rotterdam, we need a card to guarantee your booking. Not because we don't trust you'll show up—we just like to be sure our rooms don't get lonely waiting.

FLOATS Hotel Rotterdam accepts all bank visa and credit cards.

Nope. Our hotel in Rotterdam is cashless.

If you're not a Rotterdam local (and how can we tell? We just know), you'll pay 6.5% city tax on your room price. Think of it as your contribution to keeping Rotterdam as wonderful as it is.

Yes, a €100 deposit is required at check-in at FLOATS. Pay by card or cash —it's just our way of saying "please don't have too much fun with our furniture."

Arrival

From 15:00. Arriving late to our boat hotel Rotterdam? No problem, reception is open 24/7. We'll be here, watching the ships go by, waiting for yours to come in.

If your room is ready, absolutely! Otherwise, book a guaranteed early check-in for €10 at our floating hotel Rotterdam. Subject to availability, of course.

Of course! Drop your bags with us, and we'll keep them safe until your room is ready. Go explore—Rotterdam is a city that rewards the curious.

At our reception. That's where you'll get your room key and/or parking garage key if you booked our Rotterdam hotel with parking. It's also where you'll meet our team, who'll be delighted to see you (even on Mondays, and that's saying something).

Public transport is your friend when heading to FLOATS Hotel Rotterdam. Get off at Beurs or Blaak—from there, it's a short walk. Just follow the water; we're the place floating on it, looking rather pleased with itself.

Please contact our reception to arrange parking. We offer spaces for €20 per day (from check-in to check-out). It’s definitely the closest to your bed parking in Rotterdam.

Your stay

Always. Our hotel staff is ready for you around the clock, in typical Rotterdam style—reliable, straightforward, and occasionally amused by late-night stories.

No. Smoking anywhere indoors = €150 fine. Not to be dramatic, but we'd rather not float away on a cloud of smoke. Use the designated smoking areas instead—they come with the same views at our unique hotel experience Rotterdam, just outdoors.

Nope, we've got you covered at FLOATS. Literally.

Breakfast, lunch, and dinner are served in our FLOATS Restaurant Rotterdam. You can also enjoy drinks on our terrace on the water in Rotterdam with Wijnhaven views. It's where food meets water—a combination we're rather fond of.

Yes! €12 for 3 hours or €16 for 24 hours. Want to ride? You can reserve your two wheels at the time of booking or by contacting us directly. There's no better way to see Rotterdam than on two wheels—unless you count from our floating restaurant Rotterdam with a drink in hand.

Nope. Just park it on the street—and make sure to lock it! Rotterdam loves bikes almost as much as we do.

You know it! Tickets can be arranged at reception for the Spido Tour or a trip up the Euromast. We're quite good at making Rotterdam's highlights easily accessible from our hotel in Rotterdam—almost as if we planned it that way.

Restaurant

Weekdays: 07:00 – 10:00
Weekends: 08:00 – 11:00

Because even at FLOATS, we understand that weekends were made for sleeping in.

Daily from 12:00 – 15:00! See you at our floating restaurant Rotterdam, whether you're stopping by between meetings at our business hotel Rotterdam or making a meal the main event of your day.

18:00 – 22:30. Don't miss out on fine dining Rotterdam with a side of twinkling harbor lights at our outdoor Rotterdam dining spot.

Online, by phone, or email. Simple. You can find our contact information here. We're not playing hard to get—promise.

Of course! Let us know in advance, and our Rotterdam restaurant with a water view will work around it. Our chefs love a challenge, and making food that everyone can enjoy is part of the fun.

Yes! The kitchen stays open at FLOATS Restaurant Rotterdam, and there's always something to nibble on. Because hunger doesn't follow a schedule, and neither should satisfaction.

You bet. Our floating terrace is where great cocktails meet even better views. Settle in at this terrace on the water of Rotterdam, snack on something delicious, and watch the world (or at least the water traffic) drift by. It's what we'd do if we were you.

Come on in! No reservation needed for drinks at the bar or on the terrace of our outdoor Rotterdam dining spot—just grab a seat and enjoy. If you're planning to stay for a meal, though, making a reservation is always a good idea. We'd hate for you to miss out because we're full of other people with equally good taste.

Oh, we love a good excuse to make things extra special. Romantic dinner for two? A celebratory feast? A surprise set-up? Tell us what you have in mind, and we'll handle the rest at our party venue Rotterdam—thoughtfully, tastefully, and with just the right amount of flair.

View our dining arrangements here. From business events venue Rotterdam options to birthday celebrations, we've seen it all—and made it memorable.

We love an engaged reader. But let's be honest—menus are better in person. Check out our full dining page and see what's cooking at FLOATS Restaurant Rotterdam. Spoiler alert: it's delicious.

Departure

Check out during the week is until 11:00 am and on the weekend, check out is 12:00 noon. Did you book through the website directly? Great! You will benefit from an extra hour in bed free of charge at our floating hotel Rotterdam! Because we all know that an hour between 11 and 12 is worth its weight in gold.

Yes, your schedule is your call.

Absolutely! Leave your bags with us at FLOATS Hotel Rotterdam while you explore a little longer. Rotterdam has too much to offer to rush away just because check-out time arrived.

Subject to availability—€10 per hour until 15:00 at our boat hotel Rotterdam. Ask at reception. Sometimes love means being able to say "yes, you can stay in bed longer." We try to be lovable whenever possible.

Groups & Business

We sure do. If you're booking for work at our business hotel Rotterdam, reach out to us directly for the best deals. We understand that business travel should be anything but business as usual.

Reliable Wi-Fi (free, obviously), breakfast (€17.50 per person), comfy workspaces, and even printing services at FLOATS Hotel Rotterdam. Read on here. Sometimes the best ideas come when you're staring at the water instead of a conference room wall.

Absolutely! Our restaurant, breakfast room, and terraces double as meeting spaces with a view at our business events venue Rotterdam. Get in touch, and we'll help you plan. View all possibilities at our party venue Rotterdam here. Warning: productivity may increase due to inspiring water views.

From early breakfasts to packed lunches and hearty dinners, we've got your workday covered. Because the best business is done on a full stomach at our hotel in Rotterdam—that's just science.

Close enough that you won't break a sweat. Rotterdam Blaak Station is just a stone's throw away from hotel Wijnhaven, with easy access to Haarlem, Amsterdam, and beyond. Our boutique hotel Rotterdam is conveniently located for jetsetters and day-trippers alike.

Yes, our Rotterdam hotel with parking offers spaces for €20 from check-in to check-out. Just let us know in advance. We'll save you a spot.

Of course. Just mention it at booking, and we'll sort it. We're quite good at paperwork at FLOATS—almost as good as we are at hospitality. Almost.

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